FlirtHub

General Questions about our platform

Will my privacy be protected?

All the information that you provide to us is protected. This means that the information can not be misused by other parties. We will not use your data for commercial purposes, nor will we pass the data on to third parties. Only FlirtHub is able to access your data, for functional purposes only, such as the services of FlirtHub itself. FlirtHub abides to strict privacy and secrecy policies. Your data and privacy are fully protected.

Are any of my payments a subscription or automatic renewal?

We have no subscriptions and no automatic renewal.

What are credits and how are they used?

You only pay for sent messages. 1 credit equals 1 message or 1 wink.

number	credits	price	per credit
10	10 credits	£ 14.69	£ 1.47
25	25 credits	£ 34.19	£ 1.37
50	50 credits	£ 62.99	£ 1.26
100	100 credits	£ 115.49	£ 1.15
200	200 credits	£ 209.99	£ 1.05

I don't want to receive emails anymore!

You can edit your email setting when you log into your account and click on the top right button a drop-down menu is visible. Here you can select 'Profile settings' where you can edit your email settings. Sometimes it can take a while before changes are active in the database (max. 1 week).

Can I share my contact information?

Contact information in private messages is not allowed. Contact information in your profile text is not allowed.

What do the symbols on the website stand for?

• A blue speech bubble: you received a private message from this person
• A green dot: this person is online
• Green "thumbs up": like this profile
• Red "thumbs down": dislike this profile
• (Beating) red heart: this profile is a match
• Star: add to favourites

Who has visited my profile and added me to her favourites?

Unfortunately, it is not possible to see who has visited your profile or who has added you to her favorites.

I did not receive my free credit! Why?

It is essential that you have to be logged in 7 days in a row to receive 1 free credit. When you forget to login for 1 day the counting starts all over again. To make sure your daily login counts, you best log out at the end of the day.

How do I report a fraudulent profile?

Despite our strict control it sometimes happens that a fraudulent person is active on the website. These people will ask you to visit other websites, ask you for personal contact details or to transfer money. In this case, please fill out the contact form. We will take immediate action. Always be careful with SMS and call requests from other profiles.

Questions about your profile

How do I delete my profile?

You can easily delete your profile when you click on the top right button on the site. Here you can click on the option 'Settings' where you will find the option to delete your profile. We always want to improve our website based on your feedback, so leave us a message in the appropriate text box of the removal form.

What is a search profile?

In your search profile you can specify the type of man or woman that you are looking for. For example, where should he or she come from, and do you have a preference for a person of a certain age? Based on this information you will receive matches. Every day we look for new matches so you will receive new messages regularly. Would you like to get more matches? Then make sure not to make your search profile too specific, for example by broadening the age limit or by selecting more regions. But please note that it will take a couple of days for these changes to take effect. This means that you might receive matches based on the previous search criteria for a few more days.

How can I change my profile/username?

Unfortunately, it isn’t possible to change your profile/username. You can delete your current profile and make a new profile with another e-mail address and the right profile name.

Why is my profile photo not visible yet?

We check all photos manually in order to ensure their authenticity. A photograph must meet the following criteria, in case your photo is rejected you will receive an email notification.

• The picture may not depict violent, illegal or discriminatory activities
• The picture may not show persons under 18 years
• The picture should not be copyrighted

Why is my profile text not visible yet?

All texts are manually checked by us in order to ensure the authenticity of what is written. A profile text must meet the following criteria, in case your profile text is rejected you will receive an email notification.

• The text may not contain any contact options such as an email address or a telephone number
• The text may not contain an URL
• The text may not contain violent, illegal or discriminatory topics
• The text may not describe a person under 18 years

How to add a profile photo to my profile?

To upload a profile picture, you have to login to your account.

• Click the button at the top right
• Then click on the 'Edit Profile' button
• Here you can upload your profile picture

There are a few conditions for uploading a picture.

• The picture can’t be bigger than 2MB and has to be a .jpg or .jpeg file
• If your picture meets our condition and still won’t upload you could try to upload the picture via another internet browser

How to delete a profile photo?

To delete photos, you must log in to your account.

• Click the button at the top right
• Then click on the 'Edit Profile' button
• If you move your cursor over the image, a trash can will appear at the bottom right
• Click the trash can to delete a photo

Why do I only receive a limited number of matches?

You can search for profiles yourself, besides that you receive matches of persons that meet your search criteria. In case you have a match with another person, this person also receives your profile as a match. In that case, the first step has already been taken.

Every day, our advanced matching system is looking for new suitable matches. This means that you will receive new matches regularly. To keep everything well-organized for men as well as women we do not distribute all matches at once but rather in phases. So, make sure not to miss anything and check your matches every now and then.

Can I change gender after signing up?

It is not possible to change gender. Our site is made only for men looking for women.

Not all messages are shown in my inbox, why?

The database only has enough space to save the last 400 messages. Messages that are older than six months are archived and are not visible anymore.

What happened to my credits?

You can check yourself what happened to the credits you have bought and spent when you login to your account.

• Click the button at the top right
• Click on the number of the text "You still have Credits"
• Here you can see the credits you have received and the credits you have spent

Can I change my email address?

When you click on the top right button, a drop-down menu is visible. Here you can select 'Settings' where you find the possibility to change your email address.

What does the status of my profile refer to?

The status refers to the amount of activity a user has on the website. The more you use the site and the more messages you send, the higher your status will be. The different statuses are:

• Virgin
• Beginner
• Flirt
• Stud
• Lover
• Romeo
• Don Juan
• Casanova

Questions about payments

Does this website offer subscriptions and automatic renewals?

We currently do not have subscriptions and or automatic renewal.

Can I refund my order?

We don't offer refunds for used credit bundles. We also cannot offer refunds for unused credits.

Why do I get a Credit Card Error (the site will not process my credit card)?

It is possible that you have reached the limit of your credit card and therefore cannot buy more creditbundles. If you are receiving an error indicating that your credit card cannot be verified, please try the following:

• Make sure you have entered your credit card information correctly - it should be only numbers, no dashes or spaces.
• Verify the address you have entered matches the billing address on your credit card account (the verification system uses your billing address to verify your information).
• Confirm that there are verifiable funds in the account.

If you continue to receive errors, try using a different credit card or please contact your financial institution. Often a bank or a credit card company will impose restrictions on internet transactions and/or the card will be set up to automatically deny any out-of-the-ordinary transactions. Call your financial institution to make sure these restrictions are removed.

Note: Credit card payments are not processed until the application is submitted. Problems with credit card payments can have something to-do with the new 3D Secure regulations.

What happens if I enter my 3D Secure data incorrectly?

If an incorrect password is entered, no authorization will be granted by the bank to continue the payment. This means that the purchase amount will not be debited.

In case the password is entered incorrectly several times, it may not be possible to complete the purchase process. If this is the case, we recommend that you contact the bank.

I have forgotten my 3D secure password. Can you help me get it?

We do not have access to your personal 3D secure registration data, because it is managed by the bank. Unfortunately, we cannot help you with obtaining this information. On the pop up that will appear, there will be instructions on exactly which data must be entered and what to do if you have forgotten your password.

Note: your Mastercard or Visa Secure code is not the same as your password on our website. If one payment option doesn't work for you, please try one of our other payment methods.

My question is not listed here!

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